Buick LESABRE 1998 Owner Manual

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GM Participation in an Alternative Dispute Resolution Program

This program is available in all it] states and the District of Columbia. Canadian owners refer to your ‘h‘v'itl'rtlnty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan {CAMVAP}. General Motors reserves the right to Chart go Eligibility Iirnitalions an diet to discontinue its participation in this program.

Both Hale]: and your Buick dealer are committed to making sure you are completely satisfied with your new vehicle. Dar es perience has shown that. it‘a situation arise-s whore you fool your concern has not been adeouatel)r addressed. the Customer Satisfaction Procedure described earlier in this section is very successful.

There may be instances where an impartial third part].r can assist in an'iving at a solution to a disagreement regarding vehicle repairs or interpretation of the New Vehicle Limited Warranty. To assist in resolving these disagreements. Buick voluntarily participates in EBB AUTO LINE.

BBB AUTO LINE. is an out-of-court program administered by the Better Business Bureau system In

settle automotive disputes. This program is available Free of charge to customers who currentlyI own or lease a

GM vehicle.

If you are not satisfied after following the Customer Satisfaction Primedure. you ma}- ctt-rilacl the BBB using the toll-free telephone number. or write them at the Following add ress:


Council of Better Business Bureaus. Inc.

4100 Wilson Boulevard Suite Kilt] Arlington. VA 22203-1804

Telephone: [-l‘lflfl-QSS-fi ltltl

Tr: I'ile a claim. you will he asked to provide your name and address. your Vehicle Identification N umber [VIN t and a statement of the nature of your complaint. Eligibility is limited by vehicle age anti mileage. and other l'ac tors.


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