Buick CENTURY 1998 Owner Manual

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GM Participation in an Alternative Dispute Resolution Program

This program is available in all St} states and the District oi'Colutnbia. Canadian owners refer to your Warranty and flwner Assistance [n lonnation booklet for information on the Canadian Motor 1|r'eltiele Arbitration Finn lCAM‘v’APi. General Motors reserves the right to change eligibility limitations earlier to discontinue its participation in dais program.

Both Buick and your Buick dealer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that. if a situation arises where you feel your concern has not been adequately addressed. Lite Costontcr Satisfaction Procedure described earlier in this section is very successful.

There may be instances where an impartial third party can assist in arriving at a solution to a disagreement

regarding, vehicle repairs or interpretation of the New Vehicie Limited Warranty. To assist in re solving these

disagreements. Buick voluntarily participates in BBB AUTO LINE.

BBB iltIJ'l'ICII LINE is an out-of-court pmgram administered by the Better Business Bureau system to settle automotive disputes. This program is available free of charge to customers who earn: ntly own or lease a GM vehicle.

If you are nol sulisfied after following the Customer Satisfaction Procedure. you may contact the BBB using the toll-free telephone number. or write them at the following address:

BBB AUTO LINE Council of Better Business Bureaus. inc. 4311'} Wilson Boulevard

Suite Slit] Arlington. Wt 222116- ! 804

Telephone: 1 Juli-9556 Iflfl

To file a claim. you will be asked lo provide your name and address. your Vehicle identification Number WIN} and a statement or the nature of your complaint. Eligibility is limited by vehicle age and mileage. and other factors.

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