Page 346 of 371 pages for Buick SKYLARK 1997 Owner Manual.
Customer Satisfaction Procedure
Buiek dealers have the facilities, rrained technicians and up—ttHiate infennatitm in promptly address any concerns you may have. However. if a eeneem has not
been resolved in your complete satisfaction. take the following steps:
STEP ONE n Discuss your Dunc/em with a member of dealership management. Manually. cnneerns can be quieltl}l resolved at that level. if the matter has already been reviewed with Ihe Sales, Service or Part5
Manger, cement the nwner of the dealership nr Iht: General Manager.