Buick SKYLARK 1997 Owner Manual

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Customer Satisfaction Procedure

Buiek dealers have the facilities, rrained technicians and up—ttHiate infennatitm in promptly address any concerns you may have. However. if a eeneem has not

been resolved in your complete satisfaction. take the following steps:

STEP ONE n Discuss your Dunc/em with a member of dealership management. Manually. cnneerns can be quieltl}l resolved at that level. if the matter has already been reviewed with Ihe Sales, Service or Part5

Manger, cement the nwner of the dealership nr Iht: General Manager.

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