Buick RIVIERA 1997 Owner Manual

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We prefer you utilize the Customer Satisfaction

Procedure before you resort to AUTO LINE. but you may contact the BBB at any time. The BBB will attempt to rcmlve the complaint serving as an intermediary. If this mediation is unsuccessful. an informal hearing will be scheduled where eligible customers may present their case to an impartial mird-party arbitrator.

The arbitrator will make a decision which you may acceptor reject. If you accept the decision. GM will be bound by that decision. The and re dispute resolution procedure should otdinarily take about 4J1} days from the time you file a claim until a decision is mde.

Some state laws may require you to use this program before filing a claim with a stale—run arbitration program or in Ithe courts. For further information. contact the BBB at FEW—9554100 or the Buick Customer Assistance Center at l-Sflfl—Qfifi-Tl’tflfl.

Warranty Information

Your vehicle comes with a separate warranty booklet that contains detailed warranty infonnat'ton.



If you believe that your vehicle has a defect which could cause a crash or could cause injury or death. you should inunediately inform the National Highway Traffic Safety Administration le-ITSAJ. in addition to notifying General Motors.

If NHTSA receives similar complaints. it may open an investigation. and if it finds that a safety defect exists in a group of vehicles. it may order a recall and remedyr campaign. However. N'l-ITSA cannot become involved in individual problems between you. your deaier or General Motors.

To contact NHTSA. you may either call the Auto Safety Hotline toll—free at l—EUU-4Z4—9393 (or 3664123 in the Washington. DC. area) or write to:

NHI 3A. LLS. Department of Transportation Washington. DC. 213590

1for: can also obtain other information about motor vehicle safety from the Hotline.

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