Buick RIVIERA 1997 Owner Manual

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GM Participation in an Alternative Dispute Resolution Fragrant

This program is available in all 50 states and the District of Columbia. Canadian owners refer to your Warranty and Owner Assistance Information hnoklet for information on the Canadian Motor Vehicle Arbitration Plan {CAMVAP}. General Motors reserves Ihe right to change eligibility limitations andior to discontinue its participation in this program.

Both Buick and your Buick dealer are committed to making sure you are completely satisfied with your new vehiele. Our experience has shown that. if a situation arises where you feel your concern has not keen adequately addressed1 the Customer Satisfaction Procedure described earlier in this section is very successful.

There may be instances where an impartial third pally can assist in arriving at a solution to a disagreement regarding vehicle repairs or interpretation of the New Vehicle Limited Warranty. To assist in resolving these disagreements, Buick volurttan'ly participates in BBB AUTO LINE.

BBB AUTO LfNE is an out-of—eourt program administered by Ihe Better Business Bureau system to settle automotive disputes. This program is available

free of charge to customers who currently own or lease a GM vehicle.

If you are not satisfied after following the Customer Satisfaction Prom-dare. you may contact the BBB using the toll—free telephone no rob-er. or write them at the following address:

BBB AUTO LlNE

Council of Better Business Bureaus. inc. 4200 Wilson Boulede

Suite 800

Arlington. Wt 22203-1804

Telephone: I-Sflfl-Q‘SS-Slflfl

To file a claim. you will he asked to provide your name and address, your Vehicle Identification Number {VIN} and a statement of the nature of your complaint. Eligibility is limited by vehicle age and mileage. and other factors.

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