Buick CENTURY 1997 Owner Manual

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We prefer you utilize the Customer Satisfaction i’rocodure before you resort to AUTO LINE. but you may contact the BBB at any time. The BBB will attempt to resolve the complaint serving as an intermediary. If this mediation is unsuccessful. an informal hearing will be scheduled where eligible customers may present their case to an impartial dtird—party arbitrator.

The arbitrator will make a decision which you may accept or reject. ll'you accept the decision. GM Iwill m

btttJntl by that docisinn. The entire dispute resolution procedure should ordinarily take about 4'0 days from the time you file aclaim until a decision is made.

Some state laws may require you to use this program before filing a claim with a state-run arbitration program or in the courts. For further information. contact the BBB at l-Sflfl-EISS-S IUD or the. Buick Customer Assistance Center at l-BflO-Qfifi-Em.

Warranty Information

Your vehicle comes with a separate warranty booklet that contains detailed warranty information.

8-8

REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT

If you believe that your vehicle has a defect which could can se a crash or could cause injury or death. you should immediately inform the National Highway Traffic Safety Administration tNH'l‘SA}. in addition to nolifying General Motors.

If NHTSA receives similar complaints. it may open an investigation. and if it finds that a safety defect exists in a group ofvcl‘ticles. it may ordera recall and remedy campaign. However. NHTSA cannot become involved in individual problems between you. your dealer or General Motors.

To contact NH't‘SA. you may either call the Auto Safety Hotlinc toll-free at l—Sflfl-ciEdeQJEl} [or 365.0 | 2] in the

Washington. DC. area] or write to:

NHTSr‘t. LLS. Department ofTransportation Washington. DC. 2059f}

You can also obtain other information about motor vehicle safety from the Hotlinc.

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