Buick ROADMASTER 1996 Owner Manual

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We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO LINE. but you may contact the BBB at any time. The BBB will attempt to resolve the complaint serving as an intermediary between you and Rule k. If this mediation is unsuccessful. an informal hearing will be scheduled where eligible customers may present their case to an impartial thud-party arbitrator.

The arbitrator will make a decision which you may accept or reject. If you accept the decision. GM will be bound by that decision. The entire dispute resolution procedum should ordinarily take about All days horn the time you file a claim until a decision is made.

Some state laws may require you to use this program before filing a claim with a state-run arbitration program or in Lhe courts. For further information1 contact the BBB at 1-800-955-5100 or the Buick Customer Assistance Center at l-EtZD—QSE—Tfinn.

REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT

if you believe that your vehicle has a defect which could cause a crash or could cause injury or death. you should immediately inform the National lfiylwsy Traific Safety hdnnnisu'ation {NI-TEA]. in addition to notifying General Motors.

If NH‘TSA receives similar complaints. it may open an investigation. and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However. NI-ITSA. cannot become involved in individus] problems between you. your dealer or General Motors.

To contact NHTSA. you may either call the Auto Safety Hotline toll—Eros at Him-4243393 [or 366-9123 in the

Washington, DC. areal or write to:

NHTSA. US. Department of‘llransportation Washington. DC. 2fl590

You can also obtain other information about motor vehicle safety from the Hotline.

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