Buick RIVIERA 1996 Owner Manual

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We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO l_.il‘i'E1 but you may contact the BBB at anyr time. The BBB will attempt to resolve the complaint serving as an intermediary bein'een you and Buick. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an llnpfllfial tliird‘psrty arbitrator.

The arhilrator will make a decision which you may accept or reject. If you accept the decision+ GM 1will be bound by that decision. The entire dispute resolution procedure should ordinarily take about £10 days from the time you file a claim until a decision is made.

Some state laws may require you to use this program before filing a claim with a state—run arbitration program or in the courts. For further infonnation, contact the BBB at I-soo-ass-sroa or the Buick Cuammer Assistance Center at FEW—9554390.


If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NI-{TBA}. in addition to notifying General Motors.

if NHTSA receives similar complaints. it may open an investigation. and if it finds that a safety defect exists in a group of vehicles, it may order a recoil and remedy campaign. Hmareyer1 NHTSA cannot become involved in individual problems between you. your dealer. or General Motors.

To contact NHTSA. you may either call the Auto Safety Hotilne toil-flee at i-Bflfl—424-9393 {or 3fifi-ii113 in the Washington. DC. area} or write to:

NHTSA. US. Department of Transportation Washington, DC. 20593

You can also obtain outer infannation about motor Vehicle sathy from the Hotline.


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