Buick PARK AVENUE 1996 Owner Manual

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GM Participation in BBB AUTO LINE - Alternative Dispute Resolution Fragrant“

*This program may not be available in all states. depending on state law. Canadian owners refer to your Warranty and flutter Assistance lntbrrnation booklet. General Motors reserves the right to change eligibility limitations andtor to discontinue its participation in this program.

Both Buick and your Buick dealer are committed to making sure you are completely satisfied with your new 1vehicle. Our experience has shown that. if a situation arises where you feel your concern has

not been adequately addressed. the Customer

Satisfaction Procedure described earlier in this seetitm is very successful.

There may be instances where an impartial third party can assist in arriving at a solution to a disagreement regarding vehicle repairs or interpretation of the New Velfiele limited Warranty. To assist in resolving these disagreements. Buick voluntarily participates in BBB AUTO LINE.

BBB AUTO LlNE is an out-of-eourt program administered by the Better Business Bureau system to settle disputes between customers and automobile manufacturers. This program is available fine of charge to customers who currently own or lease a GM vehicle.

[1' you are not satisfied after following the Customer Satisfaction Ftocedure. you may contact the BBB using the toll-free telephone number. or write them at the following address:


Council of Better Business Bureaus 42th] Wilson Boulevard

Suite 300

Arlington. VA 21203

Telephone: 1—300-955—5 lth‘l

To file a claim. you will he asked to provide your name and address. your Vehicle identification Number {VIN}. and a statement of the nature of your rmrtpiaint. Eligibility is limited by vehicle age and mileage. and other factors.

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