Buick SKYLARK 1995 Owner Manual

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We prefer you utilize the Customer Still sfactiun Procedure before you resort to AUTO LINE. but you may contact the BBB at any time. The BBB will attempt to resolve the complaint serving, as an intennediary belwurn you and Buick. if this mediation is unsuccessful. an infomal hearing will be seheduled where eligible customers may present their case Lo an impartial third-parry arbitrator.

The arbitrator will make a decision which you may accept or re}eet. If you accept the decision. GM will be bound by th :11 decision. The entire dispute resolution procedure should ordinarily take about I'orry days from the time you file a eiar'm until a decision is mode.

Some state laws may require you to use this program before filing a claim with a stare—run arbitration program or in line courts. For further iniiirrnaliurl. contact the

BBB at [fill-[13556 I [IE3 or the Buick Customer Assistanee Center at 1-300-52 | 4300,

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REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNDVIENT

If you believe that your vehicle has a defect which could cause a crash or could cam-ac injury or death. you should immediately inform the National Highway Traffic Safety Administration lNHI‘SAl. in addition to notifying General Motors.

If NI'ITSA receives similar complaints. it may open an investigation. and if it finds that a safety defect exists in a group of vehicles. it may order a recall and remedy campaign. However. NH’I‘SA cannot become involved in individual problems between you. your dealer. or General Motors

To eontaei NHTSA. you may either call the Auto Safety Hotline toll-free at Haiti—4244393 tor366-t1123 in the Washington. DIS. area) or write to:

NHTSA. US. Department of TransportationWaahinglon. D.C. 211591}

You ear: also obtain other int'onnation about motor vehicle safety from the Hotline

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