Buick SKYLARK 1995 Owner Manual

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GM Participation in BBB AUTO LINE - Alternative Dispute Resolution Progranfi

*This program may run be available in all states. depending on state law. Canadian owners refer to your litter-rant};r and Owrtcr Assistance Information booklet. General Motors reserves the right to change eligibility limitations andtor to discontinue its paflicipfltion in this program.

Both Buick and your Buick dealer are contnuttod to making sure you are completely satisfied with your new vehicle. Our experience has shown that, if a situation arises where you feel your concern has not been adequately addressed. the Customer Satisfaction Hmodtlt‘e described earlier in this section is very sunscssful.

There may be instances 1tvhere an impartial third-party can assist in arriving at a solution to a disagreement regarding vehicle repairs or interpretation of the New Vehicle Limited Warranty. To assist in resolving these disagreements Buick voluntarily participates in BBB AUTO LINE.

BBB AUTO LINE is art out-of—court program administered by the Better Business Bureau system to settle disputes between customers and automobile manufacturers. This program is available free 01' charge to customers who currently own or lease a GM vehicle.

If you are not satisfied after following the Customer Satisfaction Procedure. you may contact the BBB using the toll—free telephone number, or write them at the following address:


Council of Better Business Bureaus 42m 1It‘l'ilaon Boulevard

Suite 31m

Arlington. VA 12313

Telephone: I—BillJ—QSS-Slm

To file a claim. you will be asked to provide your :tarae and address. your Vehicle Identification Number {VIN}, and :1 stulcmcnt of the nature of your complaint. Eligibility is limited by vehicle age and mileage. and oLhor factors.

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