Buick SKYLARK 1994 Owner Manual

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@ Part 8 Customer Assistance Information

Here you will find out how to contact Buick if you need assistance. This part also tells you how to obtain service

publications and how to report any safety defects. Part. 3 includes:

Customer Satisfaction Procedure . . . . . Assistance for HearinySpeech Impaired Reporting Safely Detects. _

Courtesy Transportation

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Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your dealer and Buick. Normally, any concern with the sales transaction or the operation of your vehicle will be

resolved by your dealer's Sales or Service Departments.

Sometimes. however. describe the best intentions of :11] contented. misunderstandings can occur. If your

concern has not been resolved to your satisfaction. the Following steps should be taken:

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....................................... 23E]

3 | EP QNE Discuss your concern with a member of dealership management. Normally. concerns can often be quickly resolved at that level. if the matter has already been reviewed with the Sales. Service. or Parts Manager. contact the owner of the dealership or the General Manager.

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