Buick CENTURY 1994 Owner Manual

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Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your dealer and Buick. Normally. any concern with the sales transaction or the operation of your vehicle will be resolved by your dealer '5 Sales or Service Departments. Sometimes. however. despite the best intentions orall consented. misunderstandings can occur. If your concern has not been resolved to your satisfaction. the following steps shouid be taken:

M -- Discuss your concern wilh a member of dealership management. Normally. concerns can be quickly resolved at that level. If the matter has already teen reviewed with the Sales. Service. or Parts Manager. contact the owner of the dealership ur the General Manager.

51m —- If after contacting a member of dealership management. it appears your concern cannot be resolved by the dealership without further help. contact the Customer Assistance Center by calling I-Em~52 I 4300. In Canada. contact GM of Canada CUStomer Assistance Center in Oshawa by calling l-Elifl-Zfifi-STT? tEt‘tgl'Isl't} or l-EW-Zfifl-THS-fl- (French).

In Me sico. call [525} 254—3??? . 1n Puerto Rico or US. Virgin islands. call l-BDQ—i'dS- £315. In all other


overseas locations. contact GM North American Expflfl Sales in Canada by calling ludlfi—W—M 12.

For prompt assistance. please have the following infonnalinn available to give the lIZZustorner Assistance Representative:

0 Your name. address. home and business telephone numbers

O 1|v’ehicle Identification Number (This is available from the vehicle registration or title. or the plate at

the In it top of the instrument panel and visible through the windshield.)

I Dealership name and location 0 Vehicle delivery date and present mileage I Nature or concern

We encourage you to call the toll free number listed previously in order to give your inquiry prompt attention. However. if you wish to tan-ire Buick. write to

Buick Motor Division Customer Assistance Center 902 E. Hamilton Avenue Flint. MI 435511}

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